Privacy Policy

This Privacy Policy covers the following topics:

1. What information does HOP collect?

2. How does HOP use your information?

3. Sharing your information

4. Protecting your information

5. Retention and storage

6. Accessing your information

7. Changes to our Privacy Policy

This policy is provided for your information and doesn't limit or exclude your rights under the Privacy Act 1993. 

We collect information relating to you that you have provided to us (registration or through the way you use our products and services) or that we may have obtained from another source (such as our suppliers, transport operators or from marketing organisations).

This information may include, your name, date of birth, address, telephone numbers, information on how you use our products and services (such as the type, date, time, transaction history and how much you spend, and information on your browsing activity when visiting one of our websites), lifestyle information and any other information collected in relation to your use of our products and services. 

The information that we collect from you may be used by us for a number of purposes connected with our business such as:

2.1 processing your registration;

2.2 providing you with products and/or services you have requested or administering your account;

2.3 settling accounts with those who provide related services to us;

2.4 dealing with your requests, enquiries or complaints and other customer care related activities;

2.5 carrying out market and product analysis and marketing our products and services generally;

2.6 contacting you about our products and services and the products and services of HOP Partners (NZ Bus, Snapper, Thales) which we think may be of interest to you (unless you ask us in writing not to). Where such contact is via electronic means, any electronic marketing messages we and/or our selected third parties send will include an unsubscribe facility;

2.7 registering your details and allocating or offering you rewards, discounts or other benefits and fulfilling any requests or requirements you may have in respect of our loyalty or reward programmes and other similar schemes;

2.8 carrying out any activity in connection with a legal, governmental or regulatory requirement on us or in connection with legal proceedings, crime or fraud prevention, detection or prosecution;

2.9 carrying out activities connected with the running of our business such as personnel training, quality control, network monitoring, testing and maintenance of computer and other systems and in connection with the transfer of any part of our business in respect of which you are a customer or a potential customer;

2.10 for general administrative and business purposes.  

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There may be times when we need to disclose your personal information to HOP Partners (NZ Bus, Snapper, Thales). If we do this, we will only disclose your information to:

3.1 those who provide to us or our products or services that support the services that we provide, such as our suppliers and transport operators;

3.2 anyone who assists us in protecting the operation of the HOP networks and central solution systems, including the use of monitoring and detection in order to identify potential threats, such as hacking and virus dissemination and other security vulnerabilities;

3.3 anyone who hosts or maintains data centres, service platforms and other infrastructure and systems on behalf of us and our group companies, where your information is processed;

3.4 persons to whom we may be required to pass your information by reason of legal, governmental or regulatory authority including law enforcement agencies and emergency services;

3.5 any person or organisation as authorised by the Privacy Act 1993.

If you have not opted out of receiving marketing material from us, we may also provide your personal information to carefully selected third parties who we reasonably believe provide products or services that may be of interest to you and who have contracted with HOP to keep the information confidential, or who are subject to obligations to protect your personal information. 

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We will take reasonable steps to ensure that the personal information we collect, use or disclose is accurate, complete, up-to-date and stored in a secure environment protected from unauthorised access, modification or disclosure. 

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We will not hold any personal information collected in relation to you for longer than the time necessary for our purposes. We may retain all personal information that we collect under this Privacy Policy (on both our active systems and our archive systems), for as long as is necessary for us to carry out the purposes for which such information was collected (including for the purpose of providing services to you). This means that such personal information is likely to be retained for the period of time that we consider your account (registered card or online account) to be "active" (an "inactive" Card is, where the Card is not used and no Stored Value or Period Passes are added to the Card for a continuous period of 2 years).

The location at which we store your personal information will depend on the nature and purpose of the information and the manner in which you supply it to us. We may use, process, and store your personal information at our premises and/or storage facilities (whether in New Zealand or overseas). 

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You have the right to access your personal information, if we hold that personal information in a way that it can be readily retrieved. You may request access to the personal information we hold about you by sending an email to info@aucklandtransport.govt.nz.

You can ask to see the personal information that we hold about you, or make a request for information under the Local Government and Meetings Act 1987, by sending a written request to:    

Privacy Officer

Auckland Transport

Private Bag 2255

Auckland 1142 

You may also ask us to correct, alter or delete any personal information that we hold about you by sending a written request to the above address. It is your responsibility to ensure that personal information provided to us is accurate.

When writing to us, please quote your name and address. We would be grateful if you could also provide brief details of what information you want a copy (this helps us to more readily locate your data).

In some cases, there may be a charge associated with providing copies of your personal information to you. If so, we will advise you of this prior to sending your information to you. 

We may change this Privacy Policy from time to time. 

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