How to access services temporarily affected by our systems maintenance

If you would like assistance with your transaction history, lost or stolen cards or have a general enquiry, please call (09) 366 4HOP (366 4467). The call centre is open on Saturday from 7am – 8pm.

If you would like to write to us about MyHOP, please use one of the following options:    

​Post

HOP, Private Bag 92250, Auckland, 1142​

Email​

info@myhop.co.nz

Please note: email is not monitored at weekends.  We will respond to your feedback within the next 10 working days. 

To update or create an account or register a card, please return to our website after 7pm this evening.