HOP Contact Details  

Lost or stolen HOP card:

In order for us to assist you as quickly as possible if you need to report a lost or stolen card, please contact 09 366 4HOP (366 4467).

Have you got a HOP question?
Before you get in touch, here are some answers to common questions. Our guide to reading your HOP transactions is also useful if your query is about your transaction history.

Call us:
Call 09 366 4HOP (366 4467)

Our HOP call centre is open Mon-Fri 6am - 9pm, Sat 7am - 8pm, Sun and public holidays 8am - 6.30pm.

Contact us online:
Use our online form below and we’ll get back to you within 2-3 working days.

Write to us:
HOP, Private Bag 92250, Auckland, 1142.

Contact us online