HOP Contact Details  

Have you got a HOP question?
Before you get in touch, here are some answers to common questions. Our guide to reading your HOP transactions is also useful if your query is about your transaction history.

Call us:
Call 09 366 4HOP (366 4467)
Our HOP call centre is open Mon-Fri 6am - 9pm, Sat 7am - 8pm, Sun and public holidays 8am - 6.30pm.

Contact us online:
Use our online form below and we’ll get back to you within 2-3 working days.

Write to us:
HOP, Private Bag 92250, Auckland, 1142.

Lost or stolen HOP Card:
If you need to report a lost or stolen card outside of our call centre hours, please contact 09 366 4HOP (366 4467) and press '2' when prompted.

Contact us online