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​HOP Customer Types

Note: Tertiary HOP cards

It is the end of the tertiary year and the allocation of pre-loaded tertiary HOP cards is now exhausted. While the new pre-loaded Tertiary HOP cards will be available shortly, if you urgently require one, for example if your Tertiary HOP card has been lost or stolen, you can purchase an adult HOP card and have the concession profile of the card changed.
 

How do I change the profile on an adult HOP card to a tertiary concession?

  • Purchase an adult HOP card (see a list of retailers).
  • Visit the HOP service centre at Britomart (Window 4) to get the concession changed on the card.
  • Show your student ID with a valid MAXX Tertiary ID sticker so the HOP service representative can check and verify your eligibility for the concession.

An adult fare will be charged until the concession has been correctly applied to the card.

 

HOP Cards all look the same except for individual stickers on the cards and packaging which show different customer types. Concessions are already pre-loaded onto HOP Cards for child, tertiary and accessible customers.
 
It is important that you check the expiry of your card's concession, as when it expires it will default to the adult fare.
 
We advise you to sign up for HOP updates so we can remind you when the concession loaded onto your card is due for renewal.
 
Card Type Eligibility Card

Adult​

For customers over 16 years old - no ID required.

Note: the exception to this is if a customer meets the requirements for a Child or Tertiary concession.

Child​​​

Children are eligible for this concession from the age of 5 until their 16th birthday.

Once a child begins at secondary school, they will need to show a MAXX Student ID card or to wear their school uniform to prove that they are eligible for the Child card.

From the age of 16 to 20, children are entitled to a Child card if they continue to attend secondary school. They will need to show a MAXX Student ID card.

Children over 16 who no longer attend school will need to pay an adult fare, unless they are attending one of the approved tertiary institutes, in which case they can apply for a Tertiary HOP Card.

Tertiary Semester 1 student​

Customers currently attending one term only at a tertiary insitute can apply for a Tertiary Semester 1 HOP Card. They will require a current student identification card with the correct MAXX tertiary ID sticker.

Valid until the expiry date of the student ID card or the MAXX sticker, whichever date is earliest.

Tertiary Full year student​​

Customers attending a tertiary institute for the full year are entitled to a Tertiary HOP concession. A student
identification card with a current MAXX tertiary ID sticker is needed.

Valid until the expiry date of the student ID card or the MAXX sticker, whichever date is earliest.

 

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*Accessible​

For customers with disabilities and for customers with limited mobility - Total Mobility ID or Royal New Zealand Foundation for the Blind ID card required.

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