Home > FARES > HOP Customer Types

​HOP Customer Types

HOP Cards all look the same but they can have a concession loaded onto them.
 
In order to ensure that the people who receive a concession are entitled to them, concessions need to be applied for and renewed. When a concession expires, the card will still remain valid but the cardholder will be charged adult fares.
 

We advise you to sign up for HOP updates so we can remind you when the concession on your card is due for renewal.

Eligibility criteria for concessions

Child concession

  • Children are eligible for a concession on their card from the age of 5 until their 16th birthday.
  • From the age of 16 to 20 or once the child begins at secondary school they are entitled to a Child card if they continue to attend secondary school. They will need to show a current AT Student ID card to prove eligibility. (AT student ID’s are issued by schools as the beginning of each year)
  • Children over 16 who no longer attend school will need to pay an adult fare, unless they are attending one of the approved tertiary institutes, in which case they can apply for a Tertiary concession.
  • Find out more about the Child concession.

Tertiary concession

  • Students currently attending at an AT approved tertiary institute may be eligible for a tertiary concession on their HOP card.
  • Tertiary students will need to show a current tertiary student ID card with a current AT Tertiary ID sticker to prove eligibility.
  • Tertiary students will need to buy an Adult HOP card and apply for a tertiary concession to be loaded onto it.
  • Find out more about the Tertiary concession.

    • Accessible

  • Customers with disabilities or limited mobility may be eligible for an Accessible HOP Card. A Total Mobility ID or Royal New Zealand Foundation for the Blind ID card is required to prove eligibility.

  • Find out more about the Accessible concession.