HOP Child & Secondary Student Concession
Do you need to renew the concession?
If your child is under 16 and you have previously applied through the online form or paper form, the Child concession will expire at their 16th birthday. If you have not previously applied, the concession expiry was set to 31 March 2013 and you will need to complete an application so that Auckland Transport can update the expiry to their 16th birthday.
For Secondary students who applied in 2012, the concession expiry was set to 31 March 2013 and you will need to apply, with the 2013 Secondary ID card, in order to have the expiry extended to 31 March 2014. If your child is turning 16 during this school year, you will need to apply for a Secondary concession at least 10 days prior to their 16th birthday in order to ensure that the concession is updated in time.
Secondary Student concession
From the age of 16 to 20, children are entitled to a concession if they continue to attend secondary school. They will need to show an AT Student ID card to apply for a Secondary Student concession on their HOP card.
Students turning 16 during 2013 will need to complete a 'Secondary Student' form and submit it with a copy of their AT Student ID card (expiry 31 March 2014) to enable the card to be renewed for the full year and not just until their 16th birthday.
Children over 16 who no longer attend school will need to pay an adult fare, unless they are attending one of the approved tertiary institutes, in which case they can apply for a Tertiary HOP concession.
It will take 10 working days, from the time your application is received, for it to be processed and for the concession profile to be activated on your card.
The card is an Adult HOP card, but once the Child or Secondary concession is loaded, the card will be embedded with a Child or Secondary Student profile. This means that you will pay discounted fares until the profile expires.
You can renew the concession on your card by:
HOP Concession Renewals
Private Bag 92250
Victoria Street West
Secondary students will need to send a photocopy of their AT Student ID with the form.
Downloading (PDF 50KB) and printing the form and dropping it off at the HOP service window at your nearest Auckland Transport Customer Service Centre at New Lynn, Newmarket, AUT City Campus, Britomart or the ticket office at Papakura.
Don't forget: secondary school students will need to attach a copy of their AT student ID if you are posting your form or dropping it off at a Customer Service Centre.
Lost or stolen Child cards
If your Child card is lost or stolen, please call the HOP call centre and report your card as lost, then buy a new card. To have the concession on the card extended to the child's 16th birthday, you will need to fill in the concession application form above.